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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

CANADIAN DOMESTIC RATES
$10.00 flat rate shipping. We offer free shipping on orders over $100.00

INTERNATIONAL RATES
$15.00 flat rate shipping. We offer free shipping on order over $100.00

DUTY CHARGES AND IMPORT TAX
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond our control, which may be beyond the original delivery estimates. International orders may be subject to import duties or charges implemented by a specific country, we have no control over these fees and are not liable for the charges which may incur.

Which payment methods are accepted in the Online Shop?

Payment methods include Paypal, Visa, Mastercard. We also offer the option to pay with a credit card independent of Paypal.

How long will delivery take?

Delivery is usually less than 5 days for residents of Canada and allow for 1-2 weeks for international residents.

How secure is shopping in the Online Shop? Is my data protected?

We use SSL secure browsing and ensure the safest methods of information handling. Your security is very important to us. Please read our privacy policy for further detailed information.

What exactly happens after ordering?

Once we have received your payment we will send out a verification e-mail as well as an invoice and tracking number. Communication is established through the e-mail you provided to us during the check-out process. With this tracking number you can log onto our track package page and type the tracking number we have provided to track your order.

Do I receive an invoice for my order?

Yes, everything is automated through email and will be sent there. You can request a special invoice in special cases.